Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Contact

Privacy email

[email protected]

Privacy phone

+994 51 944 43 03

Postal address

55A, Rəsul Rza Küçəsi, Mingachevir, AZ

Privacy contact

[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of certain data, or restriction of processing in limited cases. You may also object to processing based on legitimate interests where that ground applies.

Available rights depend on the nature of the data and the legal basis for processing.

How to Make a Request

To exercise a privacy right, provide enough information for us to verify your identity and locate the relevant record. We may ask for additional details before responding, and we may decline a request where the law allows or requires us to do so.

Requests are reviewed before action is taken to protect privacy and prevent unauthorized disclosure.

Retention of Data

Inquiry records, booking details, and related communications are retained for a practical period needed to manage the service, resolve issues, and meet accounting or legal obligations. When data is no longer required, it is deleted, anonymized, or otherwise removed from active use.

We keep data only for as long as it is needed for the stated purpose or for legal recordkeeping.

Policy Changes

When this policy is updated, the revised version will apply from the stated effective date. If a change materially affects how we handle personal data, we will take reasonable steps to make the update visible on the website or through another appropriate notice.

We may revise this policy to reflect operational, technical, or legal changes.

01 · Purpose

How We Use Data

Personal data is used to respond to inquiries, confirm availability, arrange private tour details, record dietary and language preferences, process payments, manage meeting-point logistics, communicate about bookings, maintain business records, improve website reliability, and comply with legal obligations. We may also use limited technical data to secure the site and understand basic usage patterns.

We use personal data only for service delivery and related administration.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting providers, communication tools, and other service providers that support booking, payment handling, website operation, or administrative functions. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately.

Operational partners receive only the information needed for their role.

03 · Legal basis

Disclosures Required by Law

We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns.

Legal disclosures are limited to what is necessary in the circumstances.

Data We Collect

We may collect identification and contact details, booking and inquiry information, group size, preferred dates and times, meeting-point details, dietary information, language preference, payment-related records, and communications sent to us. We may also process technical data such as device, browser, and usage information when you visit the website.

The categories of data collected depend on the booking stage and the information needed to arrange a tour.

How We Collect Data

We receive data when you submit an inquiry, request a consultation, make a booking, provide dietary or route preferences, or contact us by phone or other channels. We also collect limited technical data automatically through website interactions and may receive booking or payment confirmations from service providers involved in the transaction.

Some information comes directly from you, while some is created through your use of the website and booking process.

Types of Cookies

Cookies may be necessary for core site functions, performance-related for understanding how the site is used, and preference-related for remembering limited settings. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use only standard cookie categories needed for site operation and basic measurement.

Cookie Controls

You may manage cookies through your browser controls and, where available, through on-site preference tools. Disabling certain cookies may affect website functions such as form handling, session continuity, or basic analytics.

Cookie settings can usually be adjusted in the browser, and some browser features may limit cookie use.

Contact Information